Privacy Policy for Suite Communications

Effective Date: October 1, 2024

1. Introduction

At Suite Communications (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, share, and protect the information you provide when using our services and visiting our website, https://suite-communications.com (the “Site”). This policy also adheres to the 10DLC (10-Digit Long Code) messaging standards to ensure compliance with relevant regulations.

By using the Site and our services, you consent to the terms of this Privacy Policy. If you do not agree to these terms, please discontinue use of our services.

2. Information We Collect

We collect various types of information from our users to provide our services effectively and ensure compliance with 10DLC messaging regulations. The information we collect includes:

a. Personal Information:

  • Name
  • Email address
  • Phone number (for text messaging services)
  • Billing and payment information
  • Other information you may voluntarily provide through our website or customer service.

b. Automatically Collected Information:

  • IP address
  • Device type
  • Browser type
  • Pages viewed on the Site
  • Date and time of visits
  • Cookies and similar technologies

c. Information from Text Messaging Services: When you interact with Suite Communications via 10DLC text messaging services, we may collect:

  • Mobile phone number
  • Messaging history (sent/received)
  • Delivery status of messages

3. How We Use Your Information

The information we collect is used to:

  • Provide, operate, and improve our services
  • Communicate with you, including sending 10DLC compliant text messages
  • Respond to inquiries, requests, or feedback
  • Process transactions and manage your account
  • Ensure compliance with 10DLC standards, including validating message content for carriers and regulators
  • Analyze usage patterns to improve the Site’s functionality and user experience
  • Comply with legal obligations

4. 10DLC Compliance

To comply with 10DLC standards, Suite Communications ensures that all messages sent through our platform adhere to federal regulations and carrier requirements. These include, but are not limited to:

  • Requiring express consent from users before sending any marketing or promotional text messages.
  • Providing clear opt-out instructions in each message (e.g., “Reply STOP to unsubscribe”).
  • Verifying the legitimacy of message content to avoid spam, misleading information, or unsolicited communications.

By opting in to receive messages, you acknowledge and agree to our 10DLC messaging standards.

5. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third parties who assist in providing services such as payment processing, messaging platforms, and technical support.
  • Legal Compliance: We may disclose your information to comply with any applicable law, regulation, legal process, or governmental request.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, but it will remain subject to the terms of this Privacy Policy.

6. Data Retention

We will retain your personal information for as long as is necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We implement industry-standard measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may ask us to update or correct inaccurate information.
  • Deletion: You may request the deletion of your personal information, subject to legal or regulatory obligations.
  • Opt-Out: You may opt out of receiving text messages by replying “STOP” to any message or contacting us directly.

To exercise any of these rights, please contact us at the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings, but disabling them may affect your ability to use certain features of the Site.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Suite Communications
Email: [email protected]
Phone: 1-954-903-0456